Customer experience
How customers discover, trust and act.
Palmward Technologies Limited
Technology should work as one operation.
Palmward helps organisations connect, protect and run the technology behind their business.
Why Palmward
One business. One connected technology operation.
Websites, messages, customer records, devices, internet, cloud systems, documents, access and security are often managed separately. Palmward brings them into one accountable delivery model.
Connected operations
How information, enquiries and work move through the business.
Infrastructure
How devices, internet and networks keep the team working.
Digital Security
How access, information and recovery remain controlled.
Leadership
Led by the people doing the work.
Alejandro Planas
Co-founder & Managing Director
Company direction, technology strategy, secure systems and delivery.
LinkedIn ↗
Modou Sarr
Co-founder & Commercial Director
Partnerships, market development and local execution in The Gambia.
LinkedIn ↗Team
The team behind the work.
The wider team supports market development, IT operations, content and client experience across The Gambia and Spain.
Arnau Nogueres
Country Director, Spain
Market development, partnerships and client delivery in Spain.
Marc Ramon
IT Operations Lead
IT support, systems administration, maintenance and service continuity.
Ben E. K. Hooper
Head of Content & Media
Film, photography, content production and brand storytelling.
Mamie Jarra
Client Experience & Communications Lead
Client relationships, communications and social media coordination.
Operating principles
Clear decisions. Clear responsibility.
Understand first
Learn how the business works before choosing technology.
Use what fits
Use proven platforms and integrate before replacing what already works.
Build with purpose
Develop custom systems only where the operational value justifies it.
Protect from the beginning
Access, information and recovery are part of the design.
Keep ownership clear
Critical accounts, access and responsibilities remain explicit.
Document delivery
The organisation receives the documentation and knowledge needed to operate what was delivered.
Ambition
Build locally. Operate globally.
Strengthen technology capability in The Gambia, connect delivery with Europe and build delivery models that can scale across African markets.